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1 x Account Director & 3 x Senior Account Managers

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Senior Account Managers & Account Director – Customer Engagement Agency – Gloucester

This customer engagement agency is a leader in its field. Based around 80 miles west of London it’s an out-of-town magnet for some of the best in the business.

After a ground-breaking 2022 with phenomenal client growth, they are now seeking an Account Director and 3 Senior Account Managers for a sizeable retained client account.

If you are looking for life beyond the capital, there is no better agency destination!

The agency

This ambitious agency is part of an international network dedicated to delivering meaningful end-to-end experiences across the entire customer journey that transform organisations, deliver memorable experiences and engage customers across all channels.

Bringing together CX specialists and combining the power of rich insights, user-centric technology and experience-led design to transform business performance for their clients and partners, they are on a mission to become the UK’s best customer engagement agency.

Office working / work from home

You will be required to be in the office two days a week. The other 3 days can be remote.

The SAM role

For this role, experience in CRM and loyalty marketing is required. The key comms channels are email, DM and apps.

To qualify you must be able to work at pace and manage multiple projects at a time. The client is a retailer which can mean short, sharp turnarounds and occasional last-minute changes.

You also need meticulous attention to detail and an ability to work well with deadlines and process.

Not afraid to challenge client briefs, you are a strong but approachable SAM who is able to successfully manage internal and external relationships effectively, always remaining professional.

Finally, a track record in line management would be great as you will manage an AM and an AE.

The Account Director role

The agency is seeking a hands-on Account Director who is happy on occasion to manage their own projects to support the team. Predominantly though you will be managing a team beneath you comprising 2 x SAMs, 3 x AMs and an AE.

The agency specialises in customer engagement, so you must be able to demonstrate this as a core competency with experience in leveraging data and insight into journey mapping, channel and touchpoint optimisation and creation of full brand experiences both on and offline.

Skills in organic client growth are also required as is familiarity with online channels (digital, display, native advertising, social media, etc as well as strong CRM / email) and data planning / management.

Salary and benefits

You will join an agency where you can make a real difference in an environment that values people.

Not only will you be working with some of the most exciting talent in the industry, but you’ll also feel completely at home while working on award-winning projects for one of the biggest clients in the business.

Salary is negotiable based on experience (c£39k for the SAM role and c£50k for the AD) but there is flexibility with both roles as they don’t want to rule out anyone purely based on not fitting in the salary band, so if you are currently earning more than this you WILL be considered.

The salaries come with 38 days holiday including your birthday, bank holidays and the Christmas shutdown, and some other excellent hard and soft benefits.

To be considered for these roles, candidates must be eligible to live and work in the UK. Whilst every effort is made to contact everyone who applies, due to a high number of applications we are unable to give individual feedback to those who are unsuccessful.


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